Nurturing patient safety and satisfaction
A meal is more than filling the caloric void; it’s also a sensory experience. In the hospital setting, it can be a means for demonstrating care for a patient with an eye to restoring health. Yet patients frequently cite lack of menu variety, improper food temperature and poor service among the top complaints of their hospital stay.
Aionex Dietary Solutions offers a way to bridge these gaps in hospital diet management with a fully automated room service delivery process for enhanced patient satisfaction.
The platform easily interfaces with the hospital’s ADT and order entry systems, enabling a call-center approach to meal service. Real-time access to patient records means service staff can provide individualized patient menus that meet food preferences, dietary restrictions and prescribed supplements. The patient places a food request to a call center employee who enters the task, which instantly appears before service staff to assemble.
Dietary Solutions is an “on-demand” room service system that is proven to improve hospital food service processes and patient safety.
Aionex centralizes patient call management at two hospitals to improve operational efficiencies, and increase patient and staff satisfaction.
Southwest General selected Aionex FOCUS Bed Capacity and Throughput, a suite of tools that ensures timely and appropriate task management.