Software and Hardware to be Installed at Eight Hospitals in New Mexico, Oklahoma

GOODLETTSVILLE, Tennessee (April 27, 2011) — Aionex, Inc. today announced that Ardent Health Services will install Aionex FOCUS: Bed Capacity and Throughput® and Aionex Patient Communications Services® at eight hospitals in New Mexico and Oklahoma. Ardent joins other Nashville-based and national healthcare organizations that have chosen Aionex to address bed management, capacity and patient communications initiatives.

The Aionex Suite is a comprehensive set of software and hardware that will deliver real-time tools to manage and track activities related to bed assignment, patient requests and resource allocation at all of Ardent’s facilities: three acute care hospitals and one rehabilitation hospital in Albuquerque, N.M., and four acute care hospitals in and around Tulsa, Okla. Combined, these hospitals are licensed for more than 1,400 beds and annually treat nearly 600,000 patients and register more than 160,000 ER visits.

The Aionex Suite is unique because it drives workflows and communications that impact every area of the hospital and throughout a patient’s entire stay. The outcome is organization-wide awareness, transparency and accountability, which helps improve satisfaction among patients, families and staff. In addition, since training and installation for Aionex FOCUS: Bed Capacity and Throughput are typically accomplished in a matter of days, hospitals realize value sooner.

“Aionex will help us deliver an improved patient experience,” said David T. Vandewater, president and CEO of Ardent Health Services. “The tools will provide a more efficient patient flow and enhanced communications between our patients and physicians, nurses and staff, enabling us to give better quality of care and service,” he said.

The Aionex FOCUS: Bed Capacity and Throughput is a web-based tool that can be accessed from any enabled device, resulting in more efficient patient movement whether the patient is being admitted, transported, transferred or discharged. Some of the Aionex software tools that will be implemented at Ardent facilities include:

  • Bed Board — a centralized, online bed management tool for all intake areas (such as ER, day surgery, admitting) that provides a visual, real-time status of every bed in the facility. By managing all beds from a single source, staff no longer have to hunt for clean beds or answer repeated phone calls about bed availability, which means more time to deliver patient care, improved admission and discharge times, expedited bed turnover and increased daily census.
  • Transfer Services, Diversion Services and Transition Care Services — easy-to-use yet comprehensive screens to coordinate inbound and outbound patient requests; document, track and communicate any organizational areas on diversion; and coordinate the postdischarge continuum of care to help avoid readmissions.

The Aionex Patient Communications Services includes hardware and processes that route all requests generated by pressing the call button away from nursing units and directly – and immediately – to staff responsible for tasks.

  • Patient Response Center and Patient Communications — a call center that triages and appropriately dispatches every request in a matter of seconds. Driven by the Aionex rules engine, all tasks are automatically relayed to the right person the first time – to the RN for pain medicine, to the technician for assistance to the bathroom, to housekeeping for room spills, etc. In addition to a quieter environment, task reminders are also automatically sent to staff and supervisors to ensure that no task is overlooked.

“Systems such as Ardent that are continuously seeking ways to improve the quality of healthcare are ideal partners,” said Curt Freemyer, Aionex President and CEO. “We share their commitment to leveraging best practices and technology to benefit patients, employees and others, and we’re pleased to contribute to their ongoing leadership position in the communities they serve.”

Recognizing that hospitals have distinctive organizational goals and timelines, Aionex collaborates with individual facilities to identify bottlenecks and monitor process improvements through reporting tools and dashboards.

About Aionex
Aionex provides an advanced solution that identifies opportunities for improving the delivery of healthcare while reducing costs and maximizing revenue. The Aionex Suite drives workflows across numerous clinical, ancillary and support areas – such as bed management, nursing, housekeeping, patient transport, OR and emergency department – to reduce distractions and improve efficiency, which allows hospital staff to concentrate on care giving. The Aionex Suite uses a rules-based engine to ensure that every patient-related task is handled appropriately and effectively. The Aionex Suite gives leadership a transparent tool to capture and report activities normally not documented, which supports staff, improves processes, reduces costs, and identifies service and revenue opportunities. With the Ardent implementation, the Aionex Suite will serve nearly 5,000 beds in 22 hospitals in 9 states. For more information on Aionex, please visit

About Ardent Health Services
Ardent Health Services invests in quality health care. In people, technology, facilities and communities, Ardent makes considerable investments – producing high-quality care and extraordinary results. Based in Nashville, Tenn., Ardent’s subsidiaries own and operate acute care health systems in two markets – Tulsa, Okla. and Albuquerque, N.M. – that include eight hospitals, a health plan, a multi-specialty physician group and a nationally-recognized medical laboratory.


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